It is always recommended to book ahead of time to ensure we can accommodate your request.
Appointments greater than 1 hour will require credit card details or a 50% deposit to secure your appointment.
We ask that you arrive 15 min prior to your appointment time. This allows time to relax prior to your treatment and to ensure you receive your full treatment time. New clients will also need to fill in a client card which will take a few minutes. Plan your time carefully as late arrival may simply reduce the time of your treatment.
We send out confirmation texts the day before your appointment, please reply "YES" to this text to confirm you will be attending.
Please understand that if you change your appointment time or are unable to attend with less than 24 hours’ notice a 50% cancellation fee will apply. If you DO NOT turn up for your appointment there will be a 100% cancellation fee.
Pedicures - we recommend you wear open toed shoes to prevent smudging.
Spray tan - see tanning info sheet.
Sauna – see sauna info sheet.
We request that mobile phones and other devices be turned to silent or off.
At Refresh Day Spa we accept
- EFT
- Credit card
- American Express
- Hicaps (if you are claiming on your private health fund)
- Pay Pal (for online purchases)
Gradual Return to Remedial
It is with caution that we gradually and safely return to Remedial Treatments in 30 or 45 min times only to behind with.
Relaxation services will not be available during this stage nor will any Beauty services.
Our Remedial therapists and Myotherapist are here to help with pain and injuries as of Wed 13th May.
Our open hours will be varied for a while. To begin with we will be open from 1pm to 6pm Mon to Fri and Saturdays by appointment. Reception may not be attended at all times, as always bookings are required. Please leave a message and be patient if your call is not answered outside of these times, we will get back to you.
Most importantly we ask you to cancel your appointment if you are unwell, have a temperature or are showing any Covid like symptoms such as sore throat or flu like symptoms or if you have travelled to an area with a Covid outbreak. Our staff will also be required not to work if this applies to them.
For your safety and the safety of our staff we have a 2 step pre screening process commencing the day before and including the day of the treatment.
Every person visiting our premises will be asked to sanitise on arrival with 2 stations provided for your convenience.
Please use the seating provided and be guided by our staff who have completed the government Covid 19 training course and are informed and educated about social distancing guidelines.
Additional measures include:
All payment facilities will be sanitised before and after each customer.Door handles, product bottles and all surfaces will be thoroughly sanitised between clients using WHO and DHHS guidelines.In this stage we will ensure appointments are staggered to assist with no more than 3 clients in the waiting room in line with social distancing guidelines.
We would like to thank our loyal clients for supporting us through this difficult time and look forward to seeing you again soon
Stay safe
Regards Tracy, Simon and the team at Refresh