It is always recommended to book ahead of time to ensure we can accommodate your request.

Appointments greater than 1 hour will require credit card details or a 50% deposit to secure your appointment.

We ask that you arrive 15 min prior to your appointment time. This allows time to relax prior to your treatment and to ensure you receive your full treatment time. New clients will also need to fill in a client card which will take a few minutes. Plan your time carefully as late arrival may simply reduce the time of your treatment.

We send out confirmation texts the day before your appointment, please reply "YES" to this text to confirm you will be attending.

Due to the high level of demand for appointments, if confirmation has not been received by 6pm the day before we may give your appointment away. So please reply 'yes' to the text or call to confirm. Thanks.

Please understand that if you change your appointment time or are unable to attend with less than 24 hours’ notice a 50% cancellation fee will apply. If you DO NOT turn up for your appointment there will be a 100% cancellation fee.

Pedicures - we recommend you wear open toed shoes to prevent smudging.
Spray tan - see tanning info sheet.
Sauna – see sauna info sheet.

We request that mobile phones and other devices be turned to silent or off.

At Refresh Day Spa we accept

• EFT
• Credit card
• American Express
• Hicaps (if you are claiming on your private health fund)
• Pay Pal (for online purchases)

Workcover and TAC on the spot claims with remedial massage consultations. All Workcover and TAC claims must be refered by your GP, please advise us when you booking your appointment. 

Private Health Insurance on-the-spot claims available. Just let us know when you wish claim when booking & bring your card to your appointment.